Dispensary advice may not be as safe as the products sold
Mystery shopper assessments of cannabis retailer practices and regulatory compliance in five U.S. states, 2025.
AI Summary
This mystery shopper study assessed 130 cannabis retailers across five U.S. cities and states in summer 2025. Researchers examined age verification and how staff discussed cannabis use for anxiety, insomnia, pregnancy-related nausea, driving, interstate transport, and other intoxicating products. Shoppers were asked for identification at 87.7% of retailers, indicating that age checks were common but not universal.
The findings also raised concerns about the quality and safety of retail guidance. More than 88% of staff said cannabis helps with anxiety and insomnia, while responses about pregnancy-related nausea and driving varied considerably. Staff sometimes provided advice on concealing cannabis during interstate travel or minimized the risk of being caught. The researchers concluded that retailers frequently made prohibited health claims and downplayed risks, highlighting the need for continued surveillance, stronger oversight, and better enforcement. For consumers, the results suggest that dispensary advice should not be treated as a substitute for guidance from qualified health professionals.
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