How to delete your High IQ account

Deleting your account removes your High IQ account and your personal data. You cannot undo this step.

Before you start

• If you want a copy of your data, ask for it first. Read How to request a copy of your data.
• If you connected Gmail before, you do not need to disconnect it first. Deleting your account also asks Google to revoke that access. Gmail receipt import is not available to everyone yet. It is on the web app only for now, and it is not in the iPhone app. Read Gmail receipt import is not available yet.
• If you have an active App Store subscription, cancel it first. Deleting your account does not cancel it. On your iPhone, open Settings, tap your name, tap Subscriptions, then choose High IQ and cancel. You can also cancel from Manage billing in the app. Read How to subscribe to High IQ Pro.
• Connect your iPhone to the internet.

Note: Deletion removes your profile, orders, stash, notebooks, history, preferences and generated media.

Steps: delete your account in the app

1. Tap Profile in the tab bar.
2. Tap your photo at the top. The pencil on the photo opens Edit profile.
3. Scroll down to the Danger zone section.
4. Tap Permanently delete.
5. Read the dialog titled Delete account. It lists what will be deleted.
6. Press and hold Hold to Delete for about 1.2 seconds. A quick tap does nothing.
7. To stop, tap Cancel instead.

After you hold the button, the screen shows “Starting secure deletion.”

You can also start from Settings, then Privacy, then Delete account. That opens Edit profile.

What happens next

• Deletion request accepted. The screen shows “Deletion securely queued.” Cleanup continues in the background. The app signs you out when your account closure is accepted.
• Backups. Copies in encrypted backups are removed within 30 days.
• Some local data could not be cleared. You see “Account closed. Some local data could not be cleared.” Close and reopen the app before you sign in again.
• Deletion did not start. You see “Could not start deletion. Your account is unchanged.” Try again.

If you cannot open the app

Email hello@highailabs.com. Put Account Deletion in the subject line. Include the email address or phone number you used for High IQ. We need it to verify the request.

Still not working? Email hello@highailabs.com. Include your iPhone model, your iOS version, your High IQ app version, and what you were doing.