Help Center

Troubleshooting

Fix sign-in, import, sync, and performance problems.

Troubleshooting Can't sign in: what to do Fix Apple sign-in problems in High IQ, including a dropped connection, a failed sign-in, and two-factor codes.
Troubleshooting Invite code not working: what to do Fix an invite code that High IQ does not accept, and learn what each invite code message means.
Troubleshooting Order import failed: what to do Fix an order that fails to paste, scan or import from a receipt, and retry without creating duplicate orders.
Troubleshooting Receipt scan not reading: what to do Fix a receipt photo that will not scan, and get tips for clear photos of receipts and product labels.
Troubleshooting Gmail receipts are not available to everyone yet Gmail receipt import is not available to everyone yet. It is on the web app only for now, and it is not in the iPhone app.
Troubleshooting Why does my stash amount look wrong? Find out why a stash amount does not match what you have, and how to update it or wait for a sync.
Troubleshooting Notebook stuck or failed: what to do Fix a notebook that stays in progress, needs attention, or will not start, and learn when to try again.
Troubleshooting Professor High not responding: what to do Fix a Professor High chat that will not open, does not reply, or does not save, and learn what to check first.
Troubleshooting Strain not found in search: what to do Fix a strain that does not appear in Search, and learn how to suggest a missing strain for research.
Troubleshooting App slow or crashing: what to do Fix a slow, frozen or closing High IQ app with simple checks, then report the problem if it keeps happening.
Troubleshooting Widgets not updating: what to do Fix a High IQ Home Screen or Lock Screen widget that shows old numbers, asks you to sign in, or shows no data.
How-to How to contact High IQ support Find the support email, report an app bug, and gather the details the team needs to help you faster.

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