⚙️ Account, Settings & Privacy · How-to
How to request a copy of your data
Email High IQ with Data Request in the subject to ask for a copy of your personal data. Include the details we need to verify you.
Applies to the High IQ iPhone app · Updated
You can ask High IQ for a copy of the personal data we hold about you. Send an email to hello@highailabs.com with Data Request in the subject line.
Before you start
- Find the email address or phone number you used for your High IQ account. We need it to verify the request.
- Use the email address on your account if you can.
- You do not need a special form. A plain email is enough.
Steps: send a data request
- Open your email app.
- Start a new email to hello@highailabs.com.
- In the subject line, type Data Request.
- In the body, type the email address or phone number you used for High IQ.
- Send the email.
We use the details in your email to verify the request before we act on it.
What you receive
Your copy covers the personal information we hold about you. It comes in a structured, machine-readable format.
Other privacy requests
- Correct your details. Open Edit profile from your Profile, then change the field. Read How to edit your profile.
- Stop usage analytics. Turn off Share usage analytics in Settings, then Privacy. Read How to review your privacy settings.
- Delete your account. Read How to delete your High IQ account.
- Ask a privacy question. In Privacy, tap Request privacy help. This opens an email draft titled “High IQ privacy request.”
Note: Deleting your account is a separate step. It does not send you a copy of your data.
Frequently asked questions
Where do I send a data request?
Email hello@highailabs.com. Put Data Request in the subject line.
What should I include in the email?
Include the email address or phone number you used for your High IQ account. We use it to verify the request.
Do I need a copy before I delete my account?
No. It is not required. If you want a copy, ask for it before you delete your account.
High IQ is a personal record for adults where cannabis is legal. Follow your local laws. Strain information is descriptive and is not medical advice.
Related articles
- Reference How High IQ uses your data See what High IQ collects, why it uses each kind of data, which providers help run it, and how long it is kept. Read the full policy for details.
- How-to How to delete your High IQ account Delete your High IQ account and personal data in the app. Read what is removed, and what to do if you cannot open the app.
- Reference How to review your privacy settings Review device permissions, Siri and Spotlight, usage analytics, and AI permissions in High IQ privacy settings.
- Reference How to find your way around Settings See what each section of High IQ Settings holds, and where to find privacy controls, app icon, help and sign out.