Can't sign in: what to do

Use this page if you cannot sign in to High IQ, or if the sign-in screen shows an error. Most sign-in problems come from a weak connection, or from using a different Apple ID than the one you started with. On iPhone, sign-in is Apple only. Google sign-in is available on the web app at app.highiq.app. Work through the fixes in order.

What you may see

• “Couldn’t sign in with Apple. Try again.”
• “This email already has a High IQ account.”
• “Bot protection is preventing sign-in. Try again later.”
• A screen titled “Verify your identity.”

Likely causes

• The connection dropped during sign-in.
• You closed the Apple sheet before it finished.
• You used a different Apple ID than the one on your High IQ account.
• Two-factor authentication is on, and the code from your authenticator app changed before you entered it.

Fixes, in order

1. Check your internet connection. Switch between Wi-Fi and mobile data if one is weak.
2. Go to the Profile tab and tap Sign in.
3. Use the same sign-in option you used when you created your account. On iPhone, tap Continue with Apple. If you created the account with Google, sign in on the web app at app.highiq.app.
4. Finish the steps Apple shows. If you close that sheet, High IQ stays signed out. Start again at step 3.
5. If the screen says sign-in is taking longer than expected, tap Cancel sign-in and begin again at step 2.
6. If you see New to High IQ?, this Apple ID does not have a High IQ account yet. Tap I already have an account if you already signed up another way. Sign in the way you did before, then tap Connect Apple under Profile, then Connected accounts.
7. If you see Verify your identity, enter the code from your authenticator app in Authenticator code and tap Verify. If you cannot, tap Use a recovery code and enter one recovery code.

Note: When you make new recovery codes, the old codes stop working. Keep the new codes in a safe place.

If Apple used Hide My Email, High IQ cannot match that private address to an existing account by email. Sign in the way you did before, then connect Apple from your account.

If the message says bot protection is preventing sign-in, wait and try Continue with Apple again later.

You can also check invite code problems if the app asks for an invite code first.

Still not working?

Email hello@highailabs.com and include:

• Your iPhone model and iOS version.
• Your High IQ app version. See How to contact High IQ support.
• The sign-in option you used, and the exact message you saw.