How to sign in or create an account

Sign in to save your stash, orders, notebooks and favorites to your account. On iPhone, sign-in is Apple only. Google sign-in is available on the web app at app.highiq.app. New users create an account from the same sign-in screen.

Before you start

• Connect your iPhone to the internet.
• Confirm that you are 21 or older. Read Why High IQ checks your age.
• If the app asks for an invite code, enter it first. Read How to use an invite code.

Steps: sign in with Apple

1. Tap Profile in the tab bar.
2. Tap Sign in.
3. Tap Continue with Apple.
4. Follow the steps on screen.

Use the same option you used when you created the account. If you created the account with Google on the web app, sign in there again. Then connect Apple on your iPhone. Read How to link Apple or Google to your account.

You can also open the sign-in screen from Settings. Tap Profile under Account when you are not signed in. Some features show the sign-in screen when you tap them.

Steps: create an account

1. On the sign-in screen, tap Continue with Apple.
2. If High IQ does not find an account, the screen is titled New to High IQ?. Tap Create my account.
3. Finish the steps on screen.

If you already have an account, tap I already have an account. Sign in the way you did before. On iPhone, that is Continue with Apple. If you first signed in with Google, use the web app at app.highiq.app. Then open Profile, then Connected accounts, and tap Connect Apple. After that, Continue with Apple opens the same account.

Steps: sign in with two-factor authentication

If you turned on two-factor authentication, the screen is titled Verify your identity.

1. Type the code from your authenticator app in Authenticator code.
2. Tap Verify.
3. If you cannot use your app, tap Use a recovery code. Type one recovery code, then tap Verify.
4. To go back to the app code, tap Use authenticator.

If something goes wrong

• “Couldn’t sign in with Apple. Try again.” Check your connection. Then tap Continue with Apple again.
• “Sign-in isn’t ready yet. Wait a moment and try again.” Wait, then tap the button again.
• “This email already has a High IQ account.” Sign in the way you did before. Then tap Connect Apple in Profile, then Connected accounts.
• “Couldn’t verify this code. Check it and try again.” On the two-factor screen, enter the current code from your authenticator app. Or tap Use a recovery code.
• “Verification isn’t finished. Try again.” Tap Verify again.

If you close the Apple sheet, you stay signed out. Start again at Continue with Apple.

If the screen says sign-in is taking longer than expected, tap Cancel sign-in and begin again.

Still not working? Read Can’t sign in. If that does not help, email hello@highailabs.com. Include your iPhone model, your iOS version, the High IQ app version, and what you were doing when the problem started.