Invite code not working: what to do

Use this page if High IQ does not accept your invite code on first open. Check the code, then try again. Each message below has its own fix.

What you may see

• “Connect to the internet to check your invite code.”
• “We don’t recognize that invite code. Check it and try again.”
• “That invite code is no longer active.”
• “That invite code has no spots left.”
• “That invite code has expired.”
• “Too many tries. Wait a few minutes and try again.”

Likely causes

• Your internet connection is off or weak. The code is checked on the server.
• The code has a typo, or it was copied with a missing or extra digit.
• The code has expired, is no longer active, or has no spots left.
• Too many tries were made in a short time.

Fixes, in order

1. Check your internet connection. Wi-Fi or mobile data both work.
2. Type the five digits in the Invite code field. The field shows “5-digit code” as a hint. Spaces are removed, so a pasted code with spaces works.
3. Confirm your age on the same screen. The Continue button stays off until the code, the age answer, and the internet connection are all ready.
4. Tap Continue.
5. If you see “Too many tries,” wait a few minutes before you try again.
6. If the message says the code is no longer active, has expired, or has no spots left, that code cannot be used. Tap Request an invite to ask for a new one.

Note: If the age check says “You must be 21 or older,” High IQ is made for adults in legal cannabis states. Tap I tapped the wrong answer to answer the question again.

Good to know

Signed-in users can enter a code later. Go to Settings, then Account, then Apply invite code.

If you still cannot get in, check sign-in problems. You can also read how to use an invite code.

Still not working?

Email hello@highailabs.com and include:

• Your iPhone model and iOS version.
• Your High IQ app version. See How to contact High IQ support.
• The exact message you saw on the invite screen.