🛠️ Troubleshooting · How-to
How to contact High IQ support
Find the support email, report an app bug, and gather the details the team needs to help you faster.
Applies to the High IQ iPhone app · Updated
Use this page to get help from the High IQ team. Start with the Help center in the app. If the article does not solve your problem, contact support by email or report a bug from the app.
Before you start
Gather these details. They help the team find the problem faster.
- Your iPhone model and iOS version.
- Your High IQ app version.
- What you were doing, and the exact message you saw.
Send one message for each problem. This keeps each reply on the right topic and helps the team find the answer faster.
Steps
- Go to the Profile tab and tap Settings.
- Under Support, tap Help center to search the articles first.
- If you still need help, tap Contact support. The screen shows the support email address.
- To report an app problem, tap Report a bug under Support.
- You can also email hello@highailabs.com directly.
Find your app version
Open Settings and scroll to the bottom. The app version is shown there. You can also tap the What’s New row under the About heading. The page it opens shows CURRENT VERSION.
Find your iPhone model and iOS version
Open the iPhone Settings app, tap General, then tap About. Your model name and software version appear on this screen. The software version is your iOS version.
Note: Do not send passwords, authenticator codes, or recovery codes by email.
Privacy questions
For questions about your data, open Settings, then Privacy, and tap Request privacy help. It opens an email draft titled “High IQ privacy request.”
Frequently asked questions
What email address do I use for support?
Send your message to hello@highailabs.com.
Where do I find the app version?
Open Settings and scroll to the bottom. The app version is shown there. You can also tap the What's New row under the About heading to open a page that shows it.
Can I report a bug inside the app?
Yes. Open Settings, go to Support, and tap Report a bug.
High IQ is a personal record for adults where cannabis is legal. Follow your local laws. Strain information is descriptive and is not medical advice.
Related articles
- Troubleshooting Can't sign in: what to do Fix Apple sign-in problems in High IQ, including a dropped connection, a failed sign-in, and two-factor codes.
- Troubleshooting App slow or crashing: what to do Fix a slow, frozen or closing High IQ app with simple checks, then report the problem if it keeps happening.
- Reference How to review your privacy settings Review device permissions, Siri and Spotlight, usage analytics, and AI permissions in High IQ privacy settings.
- How-to How to request a copy of your data Email High IQ with Data Request in the subject to ask for a copy of your personal data. Include the details we need to verify you.