Notebook stuck or failed: what to do

Use this page when a notebook stays in progress, shows a problem, or will not start. Notebooks take time to write, so wait a while before you try again. Notebook creation may not be available to everyone yet.

What you may see

• “Preparing order notebook” or “Notebook queued”
• “Order notebook partially ready”
• “Order notebook needs attention”
• “Notebooks are paused,” with “Your saved orders and notebooks are still here.”
• “Wait for the notebook to start, or deselect another strain to make room.”

Likely causes

• The notebook is still being written, or it is in the queue.
• Some parts of the notebook are ready, and other parts are not.
• Notebook creation is paused for this account or app settings.
• A stash notebook has no strains selected, or more strains than it allows. The limit is 32.

Fixes, in order

1. Wait. The progress sheet shows the stages, from analyzing to completed, and an estimated time. Tap Minimize notebook progress to keep it running while you use the app.
2. Open the notebook from Notebooks, then Library. If it says “partially ready,” open the order and tap Review existing notebook.
3. If it says “needs attention,” create it again. Tap + in Notebooks, then choose From order or From stash.
4. For a stash notebook, select at least one strain and no more than 32. Deselect a strain to make room, then tap Create notebook.
5. To stop a notebook that is still being written, tap Cancel generation, then Stop. You can try again later from your library.
6. If Archive or Delete is missing, wait until the writing ends. They appear only after the notebook is ready or has an error.
7. If you see “Notebooks are paused,” creating notebooks is off for now. Your saved notebooks still open. Try again later.

If an order did not start its notebook, check your orders first. A retry does not duplicate a saved order.

Note: A section that shows “No data” means the notebook had nothing to show for that part. It is not a fault. If you update a notebook and the update stops, the reader shows the last published version.

Still not working?

Read how to make a notebook from an order or how to make a notebook from your stash to start again the right way.

Email hello@highailabs.com and include:

• Your iPhone model and iOS version.
• Your High IQ app version. See How to contact High IQ support.
• Whether the notebook came from an order or your stash, and the exact status you saw.