🛠️ Troubleshooting · Troubleshooting
Order import failed: what to do
Fix an order that fails to paste, scan or import from a receipt, and retry without creating duplicate orders.
Applies to the High IQ iPhone app · Updated
Use this page when an order does not finish. You may see an error when you paste text, scan a receipt, or when a receipt import stops. Check your orders before you try again.
What you may see
- “Can’t connect”
- “This took too long”
- “Could not read receipt”
- “Could not read order text” with “We could not find any items.”
- “Something went wrong”
- “Too many requests”
- “Can’t read receipts right now”
- “Receipt review expired”
Likely causes
- Your connection is weak or off, or the request timed out.
- The text or photo does not show clear product lines. It may be too short, too long, or blurry.
- You took too long to review the items, so the review expired.
- The service is busy, or too many requests were sent in a short time.
Fixes, in order
- Check your orders first. Open Stash, tap the More button, and tap Orders. The order may already be saved. A retry does not duplicate a saved order.
- Check your internet connection, then try again.
- Paste the product lines instead. Tap Paste receipt in Add Order and paste the names, amounts, or prices. If you see “Could not read receipt,” a simple list of strain names often works.
- If you see “Keep receipt text under 50,000 characters,” remove the parts you do not need, such as long footers.
- For a photo, tap Scan receipt and take a new photo in good light. Hold the phone still. If you see “Photo too large,” take a new photo at a lower resolution.
- If you see “Receipt review expired,” start again from Add Order.
- If you see “Too many requests” or “Can’t read receipts right now,” wait a few minutes and try later. If “Something went wrong” keeps coming back, close the app and open it again.
Note: Save order only keeps the order record and does not change your stash. Save and add to stash also adds the products to your stash.
Still not working?
Read how to review and confirm an order to check the items before you save. If the problem is with a photo, see receipt scan not reading.
Email hello@highailabs.com and include:
- Your iPhone model and iOS version.
- Your High IQ app version. See How to contact High IQ support.
- Whether you pasted text, scanned a photo, or imported from Gmail, and the exact message you saw.
Frequently asked questions
Will retrying create a duplicate order?
No. A retry does not duplicate a saved order. Check your orders first, because the order may already be saved.
Why does High IQ say no items were found?
Pasted text needs product lines. A header or totals alone are not enough. Paste the product names, amounts, or prices.
How much receipt text can I paste?
Receipt text must be between 10 and 50,000 characters.
High IQ is a personal record for adults where cannabis is legal. Follow your local laws. Strain information is descriptive and is not medical advice.
Related articles
- How-to How to add an order by pasting a receipt Paste receipt text to log a purchase you made at a dispensary, then check the items before you save.
- How-to How to add an order by scanning a receipt Take or choose a photo of a dispensary receipt to log an order in High IQ, then check the items before you save.
- How-to How to review and confirm an order Check the items, dispensary, and dates on an order before you save it, and choose whether to update your stash.
- Troubleshooting Receipt scan not reading: what to do Fix a receipt photo that will not scan, and get tips for clear photos of receipts and product labels.